COVID-19 FAQS

We are pleased to confirm Thornbury Castle is now and is following current government guidelines.

The below FAQs cover our hotel operations – subject to any further Government advice.

What happens if I become unwell whilst staying with you?

Should you test positive with either a lateral flow or PCR, we kindly request that you inform us via telephone as soon as possible. We can then discuss the situation and make arrangements for your departure. This will also enable us to keep our staff and future guests safe by allowing us time to arrange the necessary deep clean of your accommodation.

Will we be allowed to dine with friends and family indoors and outdoors?

Yes, all restrictions on numbers of guests dining together both indoors and outdoors have now been lifted.

Do I need to wear a face covering inside the hotel?

In accordance with the latest government regulations the wearing of face masks will no longer be compulsory in the public areas of the hotel, however, in certain circumstances our guests and staff may feel more comfortable wearing a mask and we will be fully respectful of individual choice.

Will we still check-in and check-out as usual at the hotel?

We will be offering the usual check in and check-out procedures at reception however social distancing rules will be followed. Check in is from 3pm and check out is by 11am.

How do I book dining slots including breakfast?

To allow for social distancing, we are taking reservations at our reception desk so we are able to ensure guests have the space they require to enjoy a peaceful dining experience. You are also able to place orders from our in-room dining menu which can be delivered to your bedchamber.

Is the usual breakfast buffet service available? 

No, we are not currently offering a breakfast buffet service and are only offering table service or room service for breakfast.

Are you extending dining hours in line with distancing restrictions?

Yes. We have introduced longer breakfast and dinner periods and more flexible dining arrangements including picnics. We ask that guests make every effort to book mealtimes ahead of arrival so that we are able to ensure guests have the space they require to enjoy a relaxing socially distanced meal. For specific arrangements like breakfast room service, or picnics, pre-orders are required, and we have time slots available which can be pre booked.

Are you offering room service? 

Yes. We will be offering room service for any guests who would feel more comfortable dining in their rooms. The room service option is available for specific time slots which need to be booked in advance. In-room dining menus can be found in our guest directory which can be found in each bedchamber. Our guest directory is currently accessed by scanning a QR code using a mobile phone. Should guests not have this facility, our reception team will be pleased to help.

Are you offering outdoor dining?

We do not offer outdoor dining; however, we do have tables and chairs within the grounds of the hotel if you choose to dine ‘al fresco’. Please speak with our Food and Beverage team who will be pleased to help.

Are you still accepting dogs as usual?

Yes. A charge of £15 per dog, per night applies.

Am I able to book dining as a non-resident, including afternoon tea?

Yes, there will be limited slots available for pre-booked non-residents for afternoon tea, our all-day lounge menu and dinner. However, we have taken the decision to significantly reduce our capacity to ensure that social distancing can remain in place and we will prioritise our space for our in-house guests.